Hofwell Shipping Policy

Processing time

Orders are processed within 1 to 3 business days after they are placed. Orders placed on weekends or holidays begin processing the next business day. You will receive a confirmation email when you order, and a second email with tracking once it ships.

Delivery time

After processing, orders are typically delivered within 5 to 8 business days, so most orders arrive within about two weeks of the order date. Delivery times are estimates, not guarantees, and can be affected by the carrier, your location, customs, weather, and other factors outside our control. International orders may take longer and can be held in customs.

Shipping cost

Shipping is free on all orders.

Where we ship

We ship within the United States and internationally. Some destinations may be unavailable depending on carrier coverage and local restrictions.

Customs, duties, and taxes (international orders)

Your order may be subject to import duties, taxes, or customs fees charged by the destination country. These are not included in your order total and are the responsibility of the recipient. We cannot predict or control these charges. If a package is refused or returned because duties were not paid, any return shipping costs may be deducted from your refund.

Tracking

Once your order ships, we will email you a tracking number. Please allow a little time for tracking to begin updating.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If a package is returned to us due to an address error, we will contact you to arrange reshipment.

Delays

If we cannot ship your order within the time stated above, we will notify you and give you the choice to cancel for a full refund or agree to the new timing. If an order is significantly delayed in transit after it ships, contact us at support@hofwell.com and we will help track it down.

Lost, stolen, or damaged packages

If tracking shows your order as delivered but you cannot find it, please check with your household and your local carrier first, then contact us. If your order arrives damaged, or does not arrive, email us at support@hofwell.com and we will make it right.

Returns and refunds

For returns, refunds, and our money-back guarantee, see our Refund Policy at https://hofwell.com/policies/refund-policy.

Contact

Questions about shipping? Email us at support@hofwell.com.