Refund policy

Returns, Refunds and Guarantee

180-day money-back guarantee Hofwell is backed by a 180-day money-back guarantee. If you are not satisfied with the results you see in how your nails look, we will refund the purchase price of your order, even if you have opened and used the product.

To qualify:

• Use Hofwell as directed for at least 30 days. Nails change gradually as they grow out, so this gives the product a fair trial.
• Submit your request within 180 days of delivery, with your order number and a short note on what you tried and the result you saw.
• Return your jar or jars, used or unused, on the prepaid label we provide. There is nothing for you to pay. We issue your refund once the return reaches us.
• The guarantee applies to your first order, purchased directly from hofwell.com, and is limited to one refund per customer or household. We cannot cover items bought through other retailers or third-party sellers.
• Refunds cover the product price. Original shipping is non-refundable.

We reserve the right to decline a refund where these terms are not met or where we see signs of fraud or abuse. Please contact us before opening a payment dispute so we can resolve it with you directly. To start, email support@hofwell.com.

30-day returns (unopened items) If you simply change your mind, you can return unopened jars in their original packaging within 30 days of delivery. Email support@hofwell.com for approval first. Return shipping for change-of-mind returns is the customer's responsibility, and items lost or damaged in return transit are not our responsibility. Items sent back without approval cannot be accepted.

Damaged or wrong items Check your order when it arrives and contact us right away if anything is defective, damaged, or incorrect, and we will make it right at no cost to you.

Cancellations If your order has not shipped yet, contact us at support@hofwell.com and we will cancel it and refund you in full. Once an order has shipped it cannot be cancelled, but it is still covered by the guarantee and return terms above.

Exchanges The fastest way to get what you want is to request a return on the item you have, and once it is accepted, place a separate order for the new one.

Gift cards Gift cards cannot be returned, refunded, or exchanged.

European Union 14-day cooling-off period (keep this only if you ship to the EU) If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason, without giving a justification, in its original packaging where possible, with proof of purchase. This right is in addition to the guarantee above.

Refunds Once we receive and inspect any returned items, we will tell you whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need extra time to post it. If more than 15 business days have passed since approval and you have not received it, contact us at support@hofwell.com.